Privacy Policy

We collect information that you provide directly to us when using our eSIM services:

• Personal Information: Name, email address, phone number, and billing information
• Device Information: Device type, IMEI, operating system, and compatibility data
• Usage Data: Data consumption, connection logs, and service usage patterns
• Payment Information: Payment method details, transaction history (processed securely by third-party providers)
• Location Data: Country and region information for service activation

We use the collected information for the following purposes:

• Provide, maintain, and improve our eSIM services
• Process transactions and send purchase confirmations
• Activate and manage your eSIM profiles
• Send service updates, security alerts, and support messages
• Respond to customer service requests and provide technical support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms of service

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, customer support)
• Mobile Network Operators: Carriers necessary to provide eSIM connectivity services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We implement industry-standard security measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure socket layer (SSL) technology for payment processing
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Multi-factor authentication for account access
• Secure data centers with 24/7 monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in certain circumstances
• Withdrawal of Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how users interact with our services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregated data to improve our services

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect service functionality.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Compliance with applicable data protection laws
• Encryption and security measures during data transmission

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification (for significant changes)
• Displaying a prominent notice on our app or website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.